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An entrepreneur for more than 20 years, primarily in the hospitality industry, Bob and his team had one opportunity to create both a “wow” experience and a lasting impression on his customers and clients. He has turned that expertise into a series of keynote speeches and trainings he calls the Black Tie Experience. Through his work, Bob spent years observing people – how they act, behave, serve and lead. He combines that experience with business acumen to teach companies and leaders how to focus on engagement, retention and loyalty – three tenets of the Black Tie Experience. Bob has achieved Professional Member status of the National Speakers Association. He has spoken throughout the United States to numerous companies, colleges and organizations, including the national American Bus Association Conference, the Ohio Society of Association Executives, the Ohio Society of CPA Conferences, and many, many more. Bob is a graduate of The University of Akron with a Bachelor’s Degree in Finance.